■Credit Card 【Accepted Cards】VISA, MASTER, AMEX
※In some cases, we may ask for customer identification (e.g. by phone) when placing an order. ※The credit card of a different name from the customer cannot be used. ※Please note that we do not issue credit card receipts for payment systems. ※For inquiries about credit card payments, revolving payment and lump sum payment at the bonus season, please contact each credit card company.
■PayPal Customers who have a PayPal account can use it. ※Not available for orders over 1,000,000 yen (tax included). ※If you do not have a PayPal account, please create a PayPal account. ※For inquiries about payments using PayPal please contact us.
- ■Domestic delivery
Once your payment is confirmed, it will be shipped within three working days. If shipping is delayed, we will inform you by email in advance.
- [Vendor] Yamato Transport
- [Delivery Service Name] Home delivery service
- [Desired delivery time]
- You can set following these five time zones.
- ※We are unable to deliver the next day in the above time zone for areas outside of Tokyo's 23 wards, Kanagawa prefecture, Chiba prefecture and Hokuriku area.
- ※In some cases, even if you specify a specific time, we may not be able to deliver the item within the specified time depending on the circumstances.
- ※If you wish to specify a delivery date, please fill in the free form in the selection box.
- ※We ask that you specify a delivery date and time within 7 days of your order.
- If you would like to specify a delivery date of more than 7 days for various reasons, for in-stock items only, the maximum layaway time is 14 days from the date of order
- If you have any further questions, please feel free to contact us.
- [Table of charges] National flat rate: 500 yen (tax included)
- ※One shipping charge per order.
- ※If you are placing a different order on the same day, the shipping costs will be different.
- ※We offer free domestic shipping on orders of 5000yen (tax excluded) and over.
- ■ International delivery
- 【Vendor】 EMS
- Credit card payment, PayPal ⇒ Once your payment is confirmed, it will be shipped within three working days.
- [Desired delivery time]
- Delivery dates can not be specified.
- ※The shipping cost differs depending on the area. For details please use this table as a reference.
Cancellation and Returns (Refund/Exchange)
■ Refund at your convenience We do not accept refunds at the convenience of the customer.
■ Exchange at your convenience If any of the following conditions are met, the product will be exchanged. Conditions: As a rule, we will only replace items that have not been opened or used and have been contacted by phone or email within the period of support. Available period: If you contact us within 7 days of receiving your order. Return shipping and re-shipping costs: Paid at customer's expense. *In some cases, we may not be able to exchange a product for one that is sold out or impossible to arrange. In that case, please accept a full refund.
■Refund due to product defects You will be refunded if any of the following conditions apply. Conditions: In principle, we will only offer refunds for unused merchandise and only in cases where we are unable to offer an "exchange", such as when the same item is sold out or cannot be arranged.(Only those who contact us by phone or email within the support period). Available period: If you contact us within 7 days of receiving your order. Refund amount: Full price of the product Return shipping costs: Store's responsibility
■Exchanges due to product defects If any of the following conditions are met, we will exchange the item. Conditions: As a general rule, only those who contact us by phone or email within the period of time to exchange unused merchandise will be accepted. Available period: If you contact us within 7 days of receiving your order. Return shipping and re-shipping costs: Store's responsibility *In some cases, we may not be able to exchange a product for one that is sold out or impossible to arrange. In that case, please understand with a refund.
■ Cancellation/Refund/Exchange Contact
Telephone Number 022-215-7577
Email address firstname.lastname@example.org
■ Return address
Postal code 980-0811
Address 1F, 1-11-20 Ichibancho, Aoba-ku, Sendai-shi, Miyagi
■We do not accept returns or exchanges of customer’s requests for any reason. [The following is a list of the most common reasons for ordering of customer request]
- Wrong image
- Wrong size (as ordered)
- Wrong color (as ordered)
- Wrong order
In principle, we cannot accept returns or exchanges in the following cases:
- Sale items, campaign items, special order and customer order.
- If more than 7 days have passed since the item was received.
- If the product is damaged or defaced due to the customer's negligence.
- If the product is sent directly to us without notice.
- If the product is worn or used even once. (This does not apply to defective products.)
- For items without tags, labels, bags, or other accessories.
- The products that are purchased at a physical location
※*We are unable to accept any cancellation of orders after they have been placed. ※If there is a cancellation after the order is shipped, or if there is a cancellation due to non-communication, refusal to receive, long-term absence, etc., we will charge you 20% as a cancellation fee and the full amount of shipping costs if it is after the order is shipped.
★Refund Policy We do our best to ensure the quality of our products, however, in the unlikely event that the product is damaged or stained, or if the product is different from your order, please contact us within one week of receipt of the product. If the item is defective, we will replace it (if we have it in stock) or refund it.(We will be responsible for the postage for sending and receiving costs.)
★Cooling-off system The cooling-off system is a system that applies to door-to-door sales. We do not require the application of a cooling-off period for mail order sales. Please note that the cooling-off system does not apply to our online sales, as this is a mail order system where the customer can access the site and understand and confirm the details of the purchase at their own discretion before placing an order.