About Payment
■ Credit Cards
VISA, MASTER, AMEXYou cannot use a credit card registered under a name other than your own.
Due to the nature of our payment system, we do not issue credit card receipts.
For inquiries regarding installment payments or bonus payments made with a credit card, please contact your credit card issuer directly.■ PayPal
This service is available only to customers with a PayPal account. If you do not have a PayPal account, please create one.
About Shipping
- ■ Domestic Shipping
Orders placed by 3:00 PM will be shipped the same day. If there is a delay in shipping, we will notify you in advance via email.
- Yamato Transport
- Preferred Delivery Time Slot
- In the morning
- 2:00 p.m. to 4:00 p.m.
- 4:00 p.m. to 6:00 p.m.
- 6:00 p.m. to 8:00 p.m.
- 7:00 p.m. to 9:00 p.m.
- Depending on the delivery destination, since we ship from Sendai, the earliest possible delivery times are by mid-morning for the Kanto region and between 2:00 p.m. and 4:00 p.m. for the Kansai region.
- Even if you specify a delivery time, there may be cases where we are unable to deliver within that time frame due to unforeseen circumstances.
- If you have a preferred delivery date, please indicate it in the free-text field.
- Please specify a delivery date and time within a maximum of 7 days from the order date.
- If you have any other questions or concerns, please feel free to contact us.
- [Shipping Rate Chart] Flat rate nationwide:
- Free shipping within Japan is available for orders totaling 3,980 yen (tax included) or more.
- ■ International Shipping
- DHL EXPRESS
- Credit Card Payment, PayPal: We will ship your order within 2 business days after confirming your payment.
- Asia:
- Orders over 50,001 JPY will be 4,000 JPY
- Orders under 50,000 JPY will be 6,000 JPY
- North America, Oceania:
- Orders over 50,001 JPY will be 6,000 JPY
- Orders under 50,000 JPY will be 8,000 JPY
- Europe:
- Orders over 50,001 JPY will be 7,000 JPY
- Orders under 50,000 JPY will be 9,000 JPY
- Rest of the Country:
- Orders over 50,001 JPY will be 6,000 JPY
- Orders under 50,000 JPY will be 8,000 JPY
Do I have to pay sales tax and/or import duties?
Japanese sales tax is not applicable to products shipped out of Japan. Products entering a foreign country may be subject to import duties as determined by the customs authorities in the destination country. If a product is returned to us due to a refusal to pay import duties, you will be charged a 20% restocking fee, and shipping costs will not be refunded. No exceptions. Please check with your local customs office to see if you are subject to additional fees before making a purchase.Cancellations and Returns (Refunds and Exchanges)
■ Refunds Due to Customer Circumstances: We do not accept refunds due to customer circumstances.
■ Exchanges Due to Customer Circumstances: We will exchange products if the following conditions are met.Eligibility Criteria: We generally accept exchanges only for unopened and unused items, provided you contact us by phone or email within the specified period. Acceptance Period: If you contact us within 7 days of receiving the item. Return Shipping and Reshipment Costs: To be borne by the customer. *Please note that we may be unable to process an exchange if the same item is sold out or cannot be restocked. In such cases, we will issue a refund instead. We appreciate your understanding.
■ Refunds Due to Product Defects We will issue a refund if the following conditions are met.Eligibility: We will generally process exchanges only for unused items and only when an exchange is not possible—such as when the same item is sold out or cannot be restocked. (Applies only to customers who contact us by phone or email within the eligible period.) Eligible Period: If you contact us within 7 days of receiving the item. Refund Amount: Full purchase price. Return Shipping Costs: Covered by the store.
■ Exchanges Due to Product Defects We will exchange the item if the following conditions are met.Eligibility: As a general rule, we will only process exchanges for unused items if you contact us by phone or email within the specified period. Eligibility Period: If you contact us within 7 days of receiving the item. Return Shipping and Re-shipping Costs: Covered by the store. *Please note that in rare cases, such as when the same item is sold out or cannot be restocked, we may be unable to process an exchange. In such cases, please accept a refund instead.
■ Contact Information for Cancellations, Refunds, and Exchanges
Phone: 022-215-7577
Email: info@speedway-shop.com
■ Return Address
ZIP Code: 980-0811
Address: 1F Omi Building, 1-11-20 Ichibancho, Aoba-ku, Sendai City, Miyagi Prefecture
Phone: 022-215-7577
Return Policy
■We do not accept returns or exchanges for reasons attributable to the customer. [What constitutes a reason attributable to the customer?]As a general rule, we cannot accept returns or exchanges in the following cases.
- Different from what I expected
- Different size (as ordered)
- Color difference from the monitor (as ordered)
- Order Error
*Please note that we cannot accept cancellations after an order has been placed. *Please be aware that if a cancellation occurs after an order has been placed or shipped—including cases of no response, refusal to accept delivery, or prolonged absence—we will charge a 20% cancellation fee. Additionally, if the cancellation occurs after shipment, we will charge the full shipping fee.
- Sale Items, Promotional Items, Special Orders, Custom Orders
- If more than 7 days have passed since the product was delivered.
- If the product is damaged or soiled due to the customer's negligence.
- If the item is shipped directly without prior notice.
- If you have worn or used the product even once. (This does not apply to defective products.)
- Products without accessories such as tags, labels, or bags.
- For items purchased at a physical store.
★Refund Policy: While we take every precaution to ensure the quality of our products, in the unlikely event that an item arrives damaged, soiled, or differs from your order, please contact us by phone within one week of receipt. If the item is defective, we will exchange it for a non-defective item (if in stock) or issue a refund. (We will cover the round-trip shipping costs in such cases.)
★Regarding the Cooling-Off Period: The “cooling-off period” is a system that applies to door-to-door sales and similar transactions. It is not mandatory for mail-order sales. Please note that our online sales are conducted via mail order, where customers access our site and, before placing an order, make their own informed decisions and review the details of their purchase. Therefore, the cooling-off period does not apply to these transactions.